1. Where do you ship?
We currently deliver across the United Kingdom. We plan to expand to international shipping soon.

2. How long does delivery take?
Standard delivery takes 2–4 business days, while express delivery arrives within 1–2 business days after dispatch.

3. How long does it take to process my order?
Orders are processed within 1–2 business days (excluding weekends and UK public holidays).

4. How can I track my order?
Once your order is dispatched, you will receive an email with your tracking number to monitor delivery progress.

5. What is your return policy?
We offer a 15-day return policy. Items must be unused, in original condition, and returned with packaging and proof of purchase.

6. Are any items non-returnable?
Yes, for hygiene reasons, earrings, personalised items, and sale products (unless faulty) are non-returnable.

7. What should I do if I receive a faulty or incorrect item?
Please contact us within 48 hours of delivery with photos, and we will resolve the issue quickly.

8. Do you offer exchanges?
We only offer exchanges for damaged or defective items. Contact us for assistance.

9. What payment methods do you accept?
We accept all major debit/credit cards and secure online payment methods available at checkout.

10. How can I contact customer support?
You can reach us anytime at poiselifestyle.uk@gmail.com, and our team will be happy to assist you.

Quality Assurance FAQs

11. How do you ensure product quality?
Each item is carefully inspected before dispatch to ensure it meets our quality standards in design, finish, and durability.

12. Are your jewellery pieces long-lasting?
Yes, our jewellery is crafted using high-quality materials designed for everyday wear with proper care.

13. Will the jewellery tarnish or fade over time?
Our pieces are made to resist tarnishing; however, longevity depends on care. Avoid water, perfumes, and harsh chemicals for best results.

14. Are your products hypoallergenic?
Many of our pieces are designed to be skin-friendly, but we recommend checking product descriptions for specific material details if you have sensitive skin.

15. Do you check items before shipping?
Yes, every order goes through a final quality check to ensure it arrives in perfect condition.

At Poise Lifestyle, we are committed to delivering quality, elegance, and a seamless shopping experience.